Privacy Policy

At Lumozey, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or services. This policy applies to business owners, representatives, and website visitors who engage with Lumozey in a professional or commercial capacity.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that is necessary to operate our services and communicate with you.

Contact Information

Information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Business name
  • Business contact details

This information may be submitted through website forms, email correspondence, or direct communication with Lumozey.

Account Data

Information used to manage your account, access services, and maintain records related to your participation in Lumozey programs.

Transaction Data

Information related to services purchased, including:

  • Payment status
  • Transaction timestamps
  • Reference identifiers
  • Service details

Lumozey does not store full credit or debit card information. All payment processing is securely handled by our third-party payment provider, Stripe or RelayFi.

Usage Data

We may collect anonymized or aggregated data regarding interactions with our website. This may include information such as:

  • Browser type
  • Pages visited
  • Time spent on pages
  • Device information

This data helps us improve website performance and user experience. Usage data may be collected through cookies or similar tracking technologies.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain Lumozey services
  • Process payments and generate invoices
  • Communicate with you about services, updates, and support inquiries
  • Respond to customer service requests
  • Investigate and resolve billing inquiries, disputes, or chargebacks
  • Prevent fraud and maintain platform security
  • Improve our website, services, and user experience
  • Maintain business records and operational analytics

We use aggregated, non-identifiable metrics to understand how our services perform and to improve future offerings.

3. Information Sharing

Lumozey does not sell personal information.

We may share information with trusted third-party service providers strictly as necessary to operate our business. These providers may include:

  • Payment processors
  • Hosting providers
  • Email communication services
  • Analytics providers

These partners are required to maintain appropriate security safeguards and use information only to provide services on our behalf.

We may also disclose information if required by law, legal process, or to protect our legal rights.

4. Data Security

Lumozey implements reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, loss, or disclosure.

While we take reasonable precautions to protect data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Maintain business and financial records
  • Comply with legal, accounting, or tax obligations
  • Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymized.

6. U.S. Privacy Rights

Depending on your state of residence, you may have certain privacy rights under applicable laws, including laws such as the California Consumer Privacy Act (CCPA).

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, where applicable
  • Request information about how personal data is used or shared

Requests may be submitted using the contact information listed below. We will respond in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

8. Updates to This Privacy Policy

Lumozey may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.

Continued use of the website after updates constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@lumozey.com